the most interesting conversation happened today when a question popped about my old office. how to market it better as a rival established and taking a lot of businesses?
I am thinking about marketing quite a lot this week, and somehow this question intriguing me, knowing that my old boss is frustrated to see other establishment knows how to promote and market themselves better, whereas his crews are pretty much clueless on what to do. he dislikes fake people and of course a digital-based marketing with influencers, without having an organic campaign crafted with sophistication and taste will infuriate him. his last marketing person stayed for only 3 months after several setback and clashes.
do I know a PR company to contact?
my first reaction is whether a PR company is what they need, or whether what they need is a general checkup on positioning, purposes and priorities?
my old office is no longer a startup it used to. it is now transforming from a small-medium enterprise into a bigger enterprise, an established brand and a settle household in its region. it's been around for 22 years.
I said maybe what they need is someone who can help them understand who they are now, so that they can determine the nest steps. I think it will be useless to try different things at this point, without really understanding what is going on. I mean, is it true that the decline in customers really about better marketing outreach to get new markets? what if the new markets are actually the type of cheap customers who will not pay in the level of their service? what if they are launching something in the wrong market, at the wrong time, so that it was not working well? what if they have not choose their battle carefully all these time?
other things to discuss is excitements. a more established brand needs a different strategy to play. maybe what they need is showing that there is always a constant improvements albeit small? new menu, new chef, new CEO, new artist to promote, new acquisition, heck even new plants that happens to be on the brink of extinction!
maybe they need to show more that their places offer a home to return to, an authentic place that will not change, a dependable feelings that you can look forward to every now and then. remember that campaign where mandarin hotel campaigned as if they have an embroidered pillowcase for every guest they ever had? that kind of lips service is what people sometimes need to believe.
it was a nice way to spend 25 minutes, thinking and talking about this. hope that conversation helps.
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